“I want to comment that the whole course was very enriching and rewarding for me as a person and also a leader. Capelle indeed has the right knowledge and materials to cultivate me to be a better person and thus making me more equipped to become a wise and effective yet efficient leader. Capelle has knights who are very experienced and well-versed too. And as they always say…Without a good teacher, there will not be a good student. So here is a special mention to Mr. William Toh, a very humble and patient trainer yet able to convince and nurture all of us in class.

Truly, with interactions, involvements, practices and lots of questions being thrown here and there, we learn and digest faster than we thought. I will definitely keep and apply all this knowledge to myself and to my workplace.”

Our Project Consultant was thorough, meticulous and guided us along the way when we face with lots of hiccups with our external vendor in rolling out our project. She helps us map out our milestones and kept a lookout for our interest and blind spots in many areas.

“Being “more forgiving” is one of the most direct outcomes for me in attending these workshops. I learned to be more empathetic to hear and learn about my client’s anxieties and circumstances first before judging – “We don’t know their stories. We need to put ourselves in their shoes…we also have to be mindful or our tone.” It is also important to approach my colleagues appropriately so as to avoid triggers that might cloud the issues at hand. I now choose to go for win-win outcomes as a priority and I am mindful of good practices in my interaction with others. I now have a mantra, which I gleaned from the workshops to guide me – “wiping off the coffee stain” – when one has drunk his coffee at a common area, he should be mindful enough to clean off the mug stain so as not to inconvenient the next person using the area. This illustrates the need to be other-centered and demonstrate ownership.”

“The workshops have honed my managerial skills. To lead my team to deliver quality service, I am now more conscious of being sensitive to my staff, and being inclusive by sharing management issues and constraints openly with them.

I have also learned to be more understanding and intentional in applying “different strokes for different folks” to achieve win-win outcomes. I learned to be more empathetic towards challenges faced by my colleagues and is more confident now in handling our working relationships.”