“Looking back, getting to where we are today was not easy. Every change in the process and system was met with resistance and it took us time and effort to educate people and gather the buy-in. However, in the process, we got to see the resilience and adaptability of our people. This helped us identify team members who understood the need to raise standards, were willing to put in the hard work and had the capability to develop and cascade the service culture. Yes, there was sweat, blood and some tears, but the pride and bonding we gained through the building the organization together was immeasurable. Thank you Capelle, for coming alongside us, so glad to have found a partner in you!”

Capelle takes time and effort to understand our work, build rapport and relationship professionally. They do not make assumption and seek to clarify work processes, etc.

“When I first started my coaching session with Dr. Lee Tsao Yuan, I was adjusting to my CFO role, while the organization was also embarking on a business and leadership transformation process. The Coaching sessions allowed me the opportunity to seek independent views and feedback on some professional challenges.

Dr. Lee, being a good listener coupled with her vast experience managing Senior Management and Board level relationships, has also provided me with valuable handles and helped develop better solutions for me moving forward.”

“I want to comment that the whole course was very enriching and rewarding for me as a person and also a leader. Capelle indeed has the right knowledge and materials to cultivate me to be a better person and thus making me more equipped to become a wise and effective yet efficient leader. Capelle has knights who are very experienced and well-versed too. And as they always say…Without a good teacher, there will not be a good student. So here is a special mention to Mr. William Toh, a very humble and patient trainer yet able to convince and nurture all of us in class.

Truly, with interactions, involvements, practices and lots of questions being thrown here and there, we learn and digest faster than we thought. I will definitely keep and apply all this knowledge to myself and to my workplace.”