Our company embarked on setting the objective to aggressively meet the customer delivery dates in last year. Over the year, I become more and more convinced that the M.A.T.C.H (Measurement, Analysis, Tactics, Continuity and Human Factors) Productivity Framework is effective.

The trainer is very knowledgeable and excellent in delivering the content of the course. I learned many interesting tips for application in design thinking because the trainer also helped me think out-of-the-box. The small group discussions were manageable, interesting and applicable to our current work processes. I thoroughly enjoyed the course and strongly recommend it to others.

“In my 7 years with this organization, I saw how the shipyard business has evolved in terms of our ways of working and communicating internally and with our customers. Gone were the days of top-down communications. In today’s context, possessing effective 2-way communication skills is a must. I manage a very diverse group of people in terms of age and experience. So, having an open and clear communication approach is essential in building a successful and productive team. This course (Professional Diploma in Leadership and People Management (LPM)) has definitely prepared me to take on a larger role. I have learned how to listen more and to make better business decisions by taking a holistic view from the company’s perspective and at the same time putting myself in the shoes of the people involved.”

“Being “more forgiving” is one of the most direct outcomes for me in attending these workshops. I learned to be more empathetic to hear and learn about my client’s anxieties and circumstances first before judging – “We don’t know their stories. We need to put ourselves in their shoes…we also have to be mindful or our tone.” It is also important to approach my colleagues appropriately so as to avoid triggers that might cloud the issues at hand. I now choose to go for win-win outcomes as a priority and I am mindful of good practices in my interaction with others. I now have a mantra, which I gleaned from the workshops to guide me – “wiping off the coffee stain” – when one has drunk his coffee at a common area, he should be mindful enough to clean off the mug stain so as not to inconvenient the next person using the area. This illustrates the need to be other-centered and demonstrate ownership.”