“The workshops have honed my managerial skills. To lead my team to deliver quality service, I am now more conscious of being sensitive to my staff, and being inclusive by sharing management issues and constraints openly with them.

I have also learned to be more understanding and intentional in applying “different strokes for different folks” to achieve win-win outcomes. I learned to be more empathetic towards challenges faced by my colleagues and is more confident now in handling our working relationships.”

“The Negotiation Workshops not only hones our negotiation skills with key customers and retailers but also enables us to negotiate better with our internal stakeholders, the support groups, marketers and supervisors, and helped us with timelines and targets.

Many of us are aware of these negotiation techniques but however upon attending the course, it enables us to be more structured in terms of negotiation techniques, that if one approach does not work, to change to another. It also highlighted the need to plan and have an agenda in negotiation.

The negotiation strategy taught me to cater to the different personalities and nature of people; it enabled me to tweak the proposals to the different stakeholders.”

Our company embarked on setting the objective to aggressively meet the customer delivery dates in last year. Over the year, I become more and more convinced that the M.A.T.C.H (Measurement, Analysis, Tactics, Continuity and Human Factors) Productivity Framework is effective.

“Being “more forgiving” is one of the most direct outcomes for me in attending these workshops. I learned to be more empathetic to hear and learn about my client’s anxieties and circumstances first before judging – “We don’t know their stories. We need to put ourselves in their shoes…we also have to be mindful or our tone.” It is also important to approach my colleagues appropriately so as to avoid triggers that might cloud the issues at hand. I now choose to go for win-win outcomes as a priority and I am mindful of good practices in my interaction with others. I now have a mantra, which I gleaned from the workshops to guide me – “wiping off the coffee stain” – when one has drunk his coffee at a common area, he should be mindful enough to clean off the mug stain so as not to inconvenient the next person using the area. This illustrates the need to be other-centered and demonstrate ownership.”