Learning

Our Approach

We believe that learning should empower everyone to develop and internalize competencies that allows for innovation. With this in mind, we create learning solutions that seek to meet our client’s contextual needs. Beyond advocating frameworks to anchor concepts and applications, our solutions are designed holistically to integrate practical skills as well as to help build a sense of purpose, ownership and resilience within each learner.

Learning

Our Approach

We believe that learning should empowers everyone to develop and internalize competencies that allows for innovation. With this in mind, we create learning solutions that seek to meet our client’s contextual needs. Beyond advocating frameworks to anchor concepts and applications, our solutions are designed holistically to integrate practical skills as well as to help build a sense of purpose, ownership and resilience within each learner.

Beyond frameworks and concepts, our learning solutions are designed holistically to integrate contextual needs and practical skills to meet learning needs.

Through the vast experiences, creativity and versatility our Learning Consultants bring to the classrooms, physical or virtual, learning comes alive!

Achieve Your Goals with Us

Get beyond and above with our Integrated Solutions in Consulting, Learning and Coaching

We possess experienced and professional practitioners with extensive knowledge and skillsets

Our in-house Learning Design team are able to Design and Contextualize your learning needs

We incorporate International best practices & Proprietary frameworks

Be Inspired by Our Experiences

“I was given a practical tool to guide me for the future.”

“The Coaching sessions facilitate self-inquiry and understanding into my current role. Before each session, I will be given pointers to prepare, and during each session, Dr. Lee Tsao Yuan listens intently and sensitively to probe further. At the end of each session, I will be given reflection pointers to help guide me in the next sessions. In my ending session, I was given a practical tool to guide me for the future.”

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“The Coaching sessions facilitate self-inquiry and understanding into my current role. Before each session, I will be given pointers to prepare, and during each session, Dr. Lee Tsao Yuan listens intently and sensitively to probe further. At the end of each session, I will be given reflection pointers to help guide me in the next sessions.

In my ending session, I was given a practical tool to guide me for the future.”

“What we have gained is immeasurable!”

Looking back, getting to where we are today was not easy. Every change in the process and system was met with resistance and it took us time and effort to educate people and gather the buy-in.
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“Looking back, getting to where we are today was not easy. Every change in the process and system was met with resistance and it took us time and effort to educate people and gather the buy-in. However, in the process, we got to see the resilience and adaptability of our people. This helped us identify team members who understood the need to raise standards, were willing to put in the hard work and had the capability to develop and cascade the service culture. Yes, there was sweat, blood and some tears, but the pride and bonding we gained through the building the organization together was immeasurable. Thank you Capelle, for coming alongside us, so glad to have found a partner in you!”

“I gained confidence in being at the frontline.”

The Service Excellence training impressed me a lot. I used to be low self-esteem and had trouble talking to customers. But after the training, I gained confidence in being at the frontline.
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“The Service Excellence training impressed me a lot. I used to be low self-esteem and had trouble talking to customers. But after the training, I gained confidence in being at the frontline. Listening to the trainer and watching the video helped me see new ways of handling situations and what approaches to take. In the past I would ask my colleagues about how to handle a problem, but after the training, I made my own decision to solve a customer’s problem. I saw the reaction of the customer. He was very happy with the way I handled it. Now I put myself in the patron’s shoes. I can help solve the problem.”

“We have benefited from Capelle’s expertise, experiences and knowledge of the social sector…”

Club HEAL had the opportunity to work with Capelle Consulting in 2019 and 2020 on the National Council of Social Services’ Peer Roles Integration project. The aim is to integrate peers in the organization (peers are people who have recovered from mental health issues and volunteer or are employed to assist others in their recovery). Capelle developed a series of forms and guides for peers and their supervisors and facilitated a review of our vision and mission with the board, management, and staff. We are satisfied with the work delivered by Capelle Consulting and have benefited from their expertise and experience as well as knowledge of the social sector.

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Club HEAL had the opportunity to work with Capelle Consulting in 2019 and 2020 on the National Council of Social Services’ Peer Roles Integration project.

The aim is to integrate peers in the organization (peers are people who have recovered from mental health issues and volunteer or are employed to assist others in their recovery).

Capelle developed a series of forms and guides for peers and their supervisors and facilitated a review of our vision and mission with the board, management, and staff.

We are satisfied with the work delivered by Capelle Consulting and have benefited from their expertise and experience as well as knowledge of the social sector.

Meet Our Learning Team

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Contact us for your Training Needs

Contact us for your Training Needs

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