For a distinct service culture to permeate throughout an organization, it does not happen by chance and overnight. Having a few inspiring service statements on posters will not automatically translate this vision into a distinct service culture.
With disruption happening across industries at unprecedented pace, the need for innovation becomes ever more pressing in order to remain relevant. It is already challenging to generate breakthrough ideas lest setting an innovation structure and culture.
In today’s competitive business environment, customer satisfaction alone is clearly not enough for an organization to stand out. Organizations today, need to build greater confidence in customers using rapport building as well as product knowledge.
Winning service requires an understanding of the diverse needs of customers, so that they can better engage the customer and in turn provide memorable services.
An organization that is continually enlarging its capacity to embrace diversity will reap the benefits that diverse opportunities. These include widening its reach, enhancing its ability to innovate and staying relevant to its customers.