From Moments to Memories

by jessica | 26 Mar 23 | Learning, Service Challenges, Service Management

Winning service requires an understanding of the diverse needs of customers, so that they can better engage the customer and in turn provide memorable services.

The Customer Matters

by jessica | 26 Mar 23 | Learning, Service Management

Increasingly, there is the need for an organization to do the right things right and even differently to improve work processes. As such, it is more critical now for people to possess Critical and Creative Thinking skills to enhance the quality and quantity of alternatives generated during failure eradication, decision-making, planning processes and new ideation.

Winning Service

by jessica | 26 Mar 23 | Learning, Service Management

Winning service requires an understanding of the diverse needs of customers, so that they can better engage the customer and in turn provide memorable services.

Selling with Greater Confidence

by jessica | 26 Mar 23 | Learning, Service Management

Winning service requires an understanding of the diverse needs of customers, so that they can better engage the customer and in turn provide memorable services.

Service Innovation Works

by jessica | 26 Mar 23 | Learning, Service Management

Winning service requires an understanding of the diverse needs of customers, so that they can better engage the customer and in turn provide memorable services.