In today’s ever-changing environment, it is necessary to equip employees with skills for problem-solving and decision-making. In order to come up with creative and effective solutions, organizations must be able to analyze their problems deeply and holistically.
Increasingly, there is the need for an organization to do the right things right and even differently to improve work processes. As such, it is more critical now for people to possess Critical and Creative Thinking skills to enhance the quality and quantity of alternatives generated during failure eradication, decision-making, planning processes and new ideation.
For a distinct service culture to permeate throughout an organization, it does not happen by chance and overnight. Having a few inspiring service statements on posters will not automatically translate this vision into a distinct service culture.
For a distinct service culture to permeate throughout an organization, it does not happen by chance and overnight. Having a few inspiring service statements on posters will not automatically translate this vision into a distinct service culture.