I recalled with clarity the usefulness of reading and profiling guests according to their behavior traits, a skill I have gained from one of the workshops. That tool has helped me in handling guests at the Front Office since.

“Looking back, getting to where we are today was not easy. Every change in the process and system was met with resistance and it took us time and effort to educate people and gather the buy-in. However, in the process, we got to see the resilience and adaptability of our people. This helped us identify team members who understood the need to raise standards, were willing to put in the hard work and had the capability to develop and cascade the service culture. Yes, there was sweat, blood and some tears, but the pride and bonding we gained through the building the organization together was immeasurable. Thank you Capelle, for coming alongside us, so glad to have found a partner in you!”

As part of integrating Peer Support Specialist in our workforce, MindCare, under AMKFSC Community Services, worked with Capelle Consulting during the period of March 2018 to November 2019.

Through the consultancy period, Sharon Teo, our consultant, made effort to understand our needs and guided us to accomplish our action plans. She helped us develop better clarity around objectives and issues and provided clear guidance in ensuring that plans were well thought through, developed, and sustainable. Though she remained on task and was always prompt to follow up with us, she also worked patiently at our pace and was flexible to change action plans along the way. She was always willing to offer help beyond her job scope and demonstrated authenticity and sincerity in her interactions. These qualities made it easy for us to develop a trusting working relationship.

The consultancy that Capelle Consultancy provided has made a lasting impact on our programs and started conversations of change in our service. Through their care and professionalism, I would recommend Capelle Consultancy to continue working with social service agencies.

“The workshops have honed my managerial skills. To lead my team to deliver quality service, I am now more conscious of being sensitive to my staff, and being inclusive by sharing management issues and constraints openly with them.

I have also learned to be more understanding and intentional in applying “different strokes for different folks” to achieve win-win outcomes. I learned to be more empathetic towards challenges faced by my colleagues and is more confident now in handling our working relationships.”