“Capelle Consulting conducted a 2-Day workshop for SACS Psychiatric Rehabilitation and recovery Services (PRPS) to help develop strategic actions and thrusts, identify key measures, and outline action plans required. The workshop also included elements of team building.

We were extremely satisfied with the work delivered by Capelle Consulting. Before the workshop, they took time to understand the intricacies and complexities of our organization, as well as shared with us their experiences. This ensured that the workshop was tailored to the needs of our organization.

During the workshop, the consultants were enthusiastic and professional; successfully allowing us to achieve our objectives, whilst keeping up the morale and enthusiasm amongst the participants.”

“The Service Excellence training impressed me a lot. I used to be low self-esteem and had trouble talking to customers. But after the training, I gained confidence in being at the frontline. Listening to the trainer and watching the video helped me see new ways of handling situations and what approaches to take. In the past I would ask my colleagues about how to handle a problem, but after the training, I made my own decision to solve a customer’s problem. I saw the reaction of the customer. He was very happy with the way I handled it. Now I put myself in the patron’s shoes. I can help solve the problem.”

“In my 7 years with this organization, I saw how the shipyard business has evolved in terms of our ways of working and communicating internally and with our customers. Gone were the days of top-down communications. In today’s context, possessing effective 2-way communication skills is a must. I manage a very diverse group of people in terms of age and experience. So, having an open and clear communication approach is essential in building a successful and productive team. This course (Professional Diploma in Leadership and People Management (LPM)) has definitely prepared me to take on a larger role. I have learned how to listen more and to make better business decisions by taking a holistic view from the company’s perspective and at the same time putting myself in the shoes of the people involved.”

“As a kitchen manager, I stress the importance of consistency in portion, preparation and presentation. If our outlets produce different levels of food quality because chefs are trained differently, expansion would not be possible. When customers walk into any Sushi Tei outlet, who would expect is consistency and reliability, and an OJT system makes that possible. Now, training is no longer subject to a trainer’s style, memory power, availability, etc., even a junior member of the team can help to train a new staff!”