At the workshops, we had a clearer picture of other departments’ challenges and work processes. This has helped to deepen their understanding of the constraints faced by their colleagues. With greater empathy for one another, staff feel more bonded and have shown greater desire to extend help to one another.

“Capelle Consulting conducted a 2-Day workshop for SACS Psychiatric Rehabilitation and recovery Services (PRPS) to help develop strategic actions and thrusts, identify key measures, and outline action plans required. The workshop also included elements of team building.

We were extremely satisfied with the work delivered by Capelle Consulting. Before the workshop, they took time to understand the intricacies and complexities of our organization, as well as shared with us their experiences. This ensured that the workshop was tailored to the needs of our organization.

During the workshop, the consultants were enthusiastic and professional; successfully allowing us to achieve our objectives, whilst keeping up the morale and enthusiasm amongst the participants.”

Club HEAL had the opportunity to work with Capelle Consulting in 2019 and 2020 on the National Council of Social Services’ Peer Roles Integration project.

The aim is to integrate peers in the organization (peers are people who have recovered from mental health issues and volunteer or are employed to assist others in their recovery).

Capelle developed a series of forms and guides for peers and their supervisors and facilitated a review of our vision and mission with the board, management, and staff.

We are satisfied with the work delivered by Capelle Consulting and have benefited from their expertise and experience as well as knowledge of the social sector.

“In the past, we experienced some level of inconsistency with food preparation and service standards. This resulted in confusion and frustration for both our customers and staff who were sent to help out in other outlets. However, things are not the same now. With OJT blueprints, we are structured and consistent in our training. We set up every outlet with the same rigor; the leading team sets the standard and pace (according to the blueprint) for the rest to follow. Now, not only are we proud that we have established a service culture, the increase in compliments and reduction in complaints are also a treatment to the success of the project.”