As a dedicated training professional with a demonstrated record in designing and delivering impactful customer service and operational training programs, Ken is wholeheartedly committed to elevating service quality and enhancing employee performance. Backed with wealth of experience and expertise, Ken unwavering passion lies in contributing to the success of a dynamic organization by cultivating a culture of excellence. Over the past seven years, Ken has dedicated his career to facilitating training programs tailored to the unique needs of Bus Captains, Taxi Drivers and Private Hired Car Drivers. His approach is in the ability to infuse context and real-world relevance into the training. Participants commended his dedication to instilling the right mindset and attitude, translating knowledge into practical applications at the workplace.