Design thinking is not a new concept, and it is certainly not exclusive to designers. More and more it has become a requirement as organizations and businesses explore new approaches to adapt to the future of work with a human-centered perspective.

Amidst the many unexpected changes in businesses, some organizations have found it easier to manage; while the small-medium organizations found it more challenging.

The role of Learning and Development can no longer be concerned only with building “competence”, there needs to be a paradigm shift to the development of mindsets.