Success Stories
Success Stories
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A “Mission Transformation” Journey: Living Out Legacies Anew
Wouldn’t it be great if the rich history, culture and values can be encapsulated into the daily professional behaviors of all the staff? With this objective in mind, we began the “Mission Transformation” journey with our client.
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Addressing the Process Gaps: Real Change Can Only Happen With Effective Communication
Mystery audit results showed that service recovery process was tedious, and customers were confused by the differing exchange policy articulated by the staff. Our team were brought in to redesign a better service recovery process.
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Living Out A Vision Through Service Alignment
The environment is fast changing, market forces are dynamic and competition is intense, our client recognized the needs to quickly move to a desired state of their business vision. To reach this, they need perseverance, commitment and alignment in all their resources; plus, new insights to craft their service vision.
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