We help organizations articulate an inspiring service vision & clear strategic goal

The differentiator for service excellence in any organizations today is customer engagement driven by the customer experience delivered during the service journey. Many organizations today, have affirmed that customer experience is highly essential in driving revenue, reducing cost of after-sales support and ultimately, increasing sales and better customer care.

Transforming Your Service

Capelle has the domain expertise to help your organization experience service transformation through articulating a Service Vision, identifying Service Strategic Goals and defining Strategic Service Initiatives. These strategic service initiatives could fall in the area of People and Culture, Hardware & Infrastructure or Business Processes. 

People & Culture – This refers to set of values, beliefs, underlying assumptions, attitudes, and behaviors that consciously or unconsciously govern the people in an organization. 

Hardware & Infrastructure – A service experience is impacted by the environment and channels by which the service is delivered. Whether it’s the design of the store, or the IT system that customers interact with, these are all essential components to be considered in service excellence. 

Business Process – It is critical that organizations review their service processes, and design them to be customer-centric. Whether a company defines being customer-centric as efficiency, personalized, or safety-focused, it is essential that the key customer processes reflect that.