For any organizations to successfully achieve the end goals of service excellence, they must recognize that one of the key success factors lies in being able to operationalize the service operations plan effectively. This would entail being able to develop the service operations plan in alignment with the organization’s customer-focused strategy, communicate the plan across organizational levels and platforms, evaluate the effectiveness of the plan through internal and external benchmarking and take appropriate corrective actions to improve the plan, where necessary.

At the End of the Course, You’ll Learn to:

1. Understand the processes to develop the service operations plan
2. Develop the organization’s service operations plan that is aligned to the customer-focused strategy
3. Define the communication approach and medium (platforms) for practical and effective communication of the service operations plan
4. Evaluate the effectiveness of the organization’s service operations and the methods used to review performance against the established key performance indicators
5. Identify and implement the corrective actions to improve service operations performance on a continuous basis

Workshops

Please note that the workshops below vary in sub-topics and depth of coverage. Connect with us and we can help you identify the most suitable workshops to optimize your learning mileage.

• Develop Service Operations
• Manage Service Operations
• Team Service Excellence