An organization that is continually enlarging its capacity to embrace diversity will reap the benefits that diverse opportunities. These include widening its reach, enhancing its ability to innovate and staying relevant to its customers. Being equipped with the right attitude, knowledge and skills to manage diversity will also help to strengthen team cohesion and improve relationships amongst internal and external customers.

At the End of the Course, You’ll Learn to:

1. Promote an inclusive workplace environment that embraces diversity
2. Build team cohesion to achieve organizational service excellence
3. Manage challenges and opportunities relating to diversity that have implications on service delivery
4. Monitor your own actions and know how to better handle diversity in the diverse service environment
5. Develop and demonstrate resilience when confronted with challenges in a diverse service environment

Workshops

Please note that the workshops below vary in sub-topics and depth of coverage. Connect with us and we can help you identify the most suitable workshops to optimize your learning mileage.

• Harness Diversity for Service Excellence*
• Strength in Diversity*
• Workplace Resilience & Diversity*

*SSG Funding available