Specially designed to bring you an understanding of service innovation importance in today’s context, this workshop presents to the learners the methods and opportunities that are available to generate ideas that contribute to service innovation. 

By being able to apply the acquired attitudes, knowledge and skills to actual customer service challenges, learners will be able to generate innovative solutions to the challenging customer service issues that confront the organisation. 

At the End of the Workshop, You’ll Learn to:

• Recognse the importance of service innovation in the organisation
• Generate potential service innovation ideas to transform the customer experience
• Evaluate potential service innovation ideas according to organisational evaluation criteria
• Present mock-ups of service innovation ideas to stakeholders