To provide an excellent service to the customers, there must be a strong focus on having the right service mindset, and attitude, and an understanding on the importance of how exceptional services is key in benefitting the both the service staff and organisation. 

This workshop exactly prepares the learners for what it takes to have an excellent service mindset and attitude. Learners will also learn how they should be groomed for success, as well as, serve their customers better by identifying customer needs, applying effective communication techniques, and understanding the types of service behaviours that make them stand out. 

At the End of the Workshop, You’ll Learn to:

• Take personal responsibility in having a positive attitude when providing a service
• Recognise the different types of customers, and take appropriate steps to meet their needs
• Demonstrate qualities and characteristics of a winning service professional in having a positive and professional attitude
• Delight customers using the GLADLY process
• Observe and anticipate customers’ needs 
• Take ownership in providing excellent customer service