The service vision of an organisation serves not only to rally their employees towards being customer focused, it also articulates clearly the offerings to their customers. A service vision must be communicated clearly to all the employees, so that it might be lived out across the organisation to achieve service excellence. 

This workshop seeks to examine best practices of world class organisations that do well to achieve the gold standard in customer service excellence.

At the End of the Workshop, You’ll Learn to:

• Recognise the roles and responsibilities of a leader in operationalising the organisation’s vision, mission and values
• Promote a customer-centric environment to influence team towards service excellence
• Analyse team performance to identify follow-up actions for improvement
• Evaluate and improve personal customer-focused leadership